Upcoming Features and Past Releases

Upcoming Features

Score Improvements

We’re continually finding ways to improve our scoring system for your benefit and greater accuracy. Here is a list of planned changes for this quarter.

  • Ability to select between the calculation of Prodoscore using organization baselines or global averages. Calculation based on organization average provides an accurate score for organizations that have a reasonably large number of users in departments while global average provides accurate Prodoscore calculation for organizations of any size.
  • Ability to customize weightage. Weightages can be customized based on the importance of each of the products for your organization, so if it’s more important to spend time on your dialer than in Gmail you can prioritize the dialer for your sales team.

Correlations

Correlations are currently in beta, but we are planning to release in the next quarter. Users will be able to see insights such as trending talking points within their organizations.

Using machine learning, you’ll be able to automatically discover coaching techniques and tips for productivity boosting you would have otherwise missed.

Flag All/Unflag All

Managers will have the option of flagging or unflagging all future inputs with the same title/keyword so that you can easily handle input management with mass updates. This feature will apply to any input - meetings, chats, emails, calls, etc.

Out of Office Logging

Employees will be able to mark when they will be out of the office so that his/her own score, the team score, and the organization score will not be impacted by their absence.

New Integration: Vonage Business Cloud

Our next integration will be the Vonage Business Cloud (VBC) that would allow calls taken or received to be counted towards employee Prodoscore.

VBC integration will function similar to other phone system integration logging in call times, duration and direction per employee.

Past Releases

The following is a list of past releases from this last quarter.

21-November - Improved Scoring for New Roles

As the first part of our efforts to improve scoring this quarter, we have integrated new datasets into your scoring system to improve the accuracy. This update was particularly targeted at newer roles in Prodoscores which had less historical data for scoring.

  • New data is being provided for previously unavailable roles to allow for those roles to be assigned and have an accurate score.

18-October - Timeline Improvements

This was a small release focused on improving the timeline for users.

  • Timeline now moves and focusses to the first item of the day
  • Optimized score calculation for performance to cut down on dashboard load times for data prior to 2017

12-October - Various Integration Improvements

This release focused on improving performance for our SugarCRM integration, optimizing our Salesforce integration, and solving a few small issues with other integrations.

  • Optimized SugarCRM calls and meetings retrieval system for better performance. Overnight retrieval of data is now more efficient and faster.
  • Solved an issue where Broadsoft integration password expiry email notification was not being sent
  • Solved an issue of non-retrieval of emails from Gmail due to inconsistent timezone information
  • Added capability for categorizing Salesforce - Vonage Business Cloud integration calls
  • Weightage optimization for Salesforce related modules

4-October - Salesforce Breakdown

This release was a major change in which Salesforce records were aggregated and scored with the goal of providing more accurate scoring, automated tracking, and weighted toward actions that increase business success.

Improvement/New Features

  • Salesforce Calls are now separated into their own category
  • New Leads created on Salesforce will be separated and weighed higher
  • New Opportunities created on Salesforce will be separated and weighed higher
  • All other Salesforce activities including edits made to Calls, Leads, and Opportunities will be categorized separately
  • Standardized the names of Salesforce modules
  • Emails sent through a user’s Gmail using the Salesforce modules will get automatically flagged under Salesforce Activities
  • Old Salesforce records will continue to have the same category name
  • Details sections of Calls, Activities, New Leads and New Opportunities have been modified to show basic information and a direct link to the respective Salesforce record
  • RingCentral accounts will now display Extensions instead of Account ID in the phone system configuration page for mapping users

19-September - RingCentral Fixes

This was a smaller release focused on solving specific RingCentral issues for a limited number of account types.

  • Fixed an issue with authentication of Ringcentral account for certain types of Administrator accounts
  • Fixed an issue with RingCentral data retrieval for certain account types

24-August - Mail merge detection

This release was focused on taking better account of bulk mail and mail merge for productivity so that these activities are tracked in an appropriate fashion for their level of impact.

  • Improvement to bulk mail and mail merge identification

1-August - Zoho Improvements

This release was focused on improving the user experience for the Zoho CRM integrations and it’s workings.

Features and Improvements

  • Employee search field had been added to the terminated/systems accounts list
  • Added a validation for the invalid manager assignment during the onboarding process
  • Added disconnect functionality to Phone Systems and Conference Systems

Issues Solved

The following solutions were added in this release:

  • System always calculate Zoho call duration in some cases
  • Zoho calls longer than one day are shown in the timeline
  • Zoho events longer than one day are shown in the timeline
  • Transcription field are no longer being duplicated in the conference-call attendee records
  • Disconnect functionality always works as intended
  • Vertical scroll bar on the timeline is in a fixed position
  • Zoho CRM Account displays accurate data in the drill down view
  • Rare issue of two users being mapped to the same CRM account will no longer occur
  • Icons on the work timeline are always aligned
  • When a large number of employees are present in one of the Prodoscore ranges in the distribution histogram the employee list is displayed
  • Save and Cancel button are always visible in the Employee settings page
  • Manager tab is displayed in the Left pane
  • Onboarding process was improved to avoid upload errors
  • Meetings that start during the working hours and end after working hours are being displayed on the timeline

 

1-August - SugarCRM Issue Fixes

This release was focused on making improvements to the quality of the Sugar CRM integration

  • Improved SugarCRM authentication
  • Allowance for multi-domain organizations to integrate a single SugarCRM instance
  • Fixed an issue where the SugarCRM employee list was not being loaded fully
  • Auto-mapping of user accounts on Prodoscore with employee list

 

11-July - Performance Optimization

This release focused on helping the dashboard load faster and easily retrieve large data sets for ease of use.

  • Improved dashboard loading performance.
    • Optimized several areas of the Prodoscore web application to improve the dashboard loading performance for retrieving large sets of data