Why Hope is Essential for Effective Leadership
Gallup recently surveyed over 30,000 people worldwide about what they want from their leaders. The resulting Global Leadership Report: What Followers Want serves up several interesting data points that leaders and managers may want to act on, including that hope is the most crucial trait people wish to see in leadership. This can only be encouraged by focusing on your employees and ensuring that you are the kind of leader who inspires hope.
The survey refers to leaders as family members, managers, senior organizational leaders—anyone perceived as a leader by the people answering the survey, rather than exclusively business management. However, Gallup spells out what this means for businesses throughout the report. The data in the survey were remarkably consistent across regions and other groupings.
The Most Important Leadership Traits According to Followers
Hope was the most essential need for followers worldwide, with 56% of respondents listing it as their VIP requirement of a leader. It outdistanced the next most important need, trust, at 33%. Compassion only came in at 7%, and stability at 4%. The more senior the leader, the more respondents identified hope as their strongest requirement.
Other key findings include:
- 64% of respondents need to see hope from organizational leaders
- 34% of workers who responded say that organizational leaders have the most significant positive impact on their lives
- Hope, as the VIP leadership trait, is particularly important for 18-29-year-olds
The idea that hope has a unique power to inspire positive outcomes isn’t new. Psychologist Charles Richard Snyder pioneered the concept of the “Hope Theory,” the core of which is that hopeful thinkers always do better at nearly everything than less hopeful ones. This gave rise to hope-based leadership, a leadership style in which positivity is harnessed in a non-toxic, practical way to guide followers.
Former American Express CEO Ken Chenault stated in a Forbes article, "My leadership mantra, which I think about literally every day, is that the role of a leader is to define reality and give hope. [sic] That focus on defining reality and giving hope is something that I’ve used to guide me as a leader.”
Takeaways for Managers and Senior Executives
Hope is a powerful emotion; if you can inspire it in your team, they will be happier and more productive. However, it is one of those emotions that is typically only manifested by people with a lot of charisma, and it is tough to raise hopes in more challenging economic times. If you’re running up against significant challenges, attempts to instill hope can look like toxic positivity and feel disingenuous if you weren’t doing it.
Hope is meant to lead someone away from a place of hopelessness, so it is essential to find out what is causing hopelessness for your team and find solutions to authentically transform into a hope-based leader. These obstacles can be anything from a toxic employee to not having the right software to do a job—anything that could disengage employees also causes hopelessness. You can start by following our guide to removing roadblocks that hamper your team’s productivity.
Once that has been tackled, consider how you can manifest hope in your team if you lack influencer-level charisma. The following tips will help you instill hope alongside trust, stability, and compassion.
1. Minimize negativity and be optimistic
One of the best ways to minimize negativity in the workplace is to reduce the number of times you say “no” - within reason. Instead, encourage your people to forge ahead with their ideas for bettering the company and themselves, as long as they don’t encounter too many hard limitations like budget.
One good way of testing an idea is to give your team a limited budget and see how it turns out. This gives you valuable data and starts to instill hope that they’ll be able to contribute more meaningfully. If you find yourself looking for problems in every situation, stop and save problem-hunting for when required. Undertake new projects with optimism instead of worrying about what can go wrong.
2. Inspire yourself and practice humility
Becoming the kind of person who inspires others means you will have to do some introspection. Consider therapy and leadership courses to elevate yourself psychologically and intellectually. Surround yourself with people inclined to say “yes” more than “no” and who are generally optimistic in their outlook. Avoid people who dim your light with draining talk about problems and negativity. It’s good to be your own hype person, but practice humbly hyping yourself. If you’ve succeeded at elevating a project, you can point out that you led it, but be sure to give most of the credit to the people who helped.
3. Get to know your people
If you aren’t the kind of manager who forms relationships with your team members, start being that person. You don’t have to be awkward about it; just ask what they have going on in their daily lives and offer them support. The goal isn’t to become besties, but to establish trust and be a safe place for that person if they ever need anything.
People need hope to be inspired to come to work every day as their best selves. It’s up to you as a leader to provide it, even more so if you are part of the senior team. Getting to know your people and meeting their needs is never a bad business move; it will transform you into a better leader.
What Business Outcomes Does Instilling Hope Achieve?
Hope has tangible effects. A worker with hope will put in a full day more per week of productivity than a regular worker. According to research, it also measurably increases employee engagement and resiliency. On a fundamental level, you can realize immense productivity benefits just by embracing hope-based leadership; it just has to be done in a way that fosters hope rather than looking like false positivity. You can do that by fixing systemic issues at your workplace, forming genuine connections with your people, and minimizing negative individual and collective thinking.
Do you want to see if your team’s productivity improves after you become a better leader?
