Frequently Asked Questions

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Prodoscore is a software tool that measures employee productivity within key business applications like Microsoft Office 365, Google Workspace, CRM, phone systems, and more.

Each employee is given a unique Prodoscore (productivity score) that helps managers identify areas for coaching and improvement.

Prodoscore uses Single Sign-On based on your domain host (Google or Microsoft), making it easy for you to remember login credentials.

Prodsocore uses an algorithm to calculate the different data sets that are collected from your various applications, weighs them, then factors them into your final Prodoscore. The higher your activity in each application, the higher your Prodoscore.

The score is updated nightly.

No. We recommend you build a hierarchy within your organization to limit the view to employees and managers. Administrators have full access to view everyone in the organization and their Prodoscore (excluding hidden employees), Managers can only view themselves and the employees assigned to them, and employees (remaining user roles) can view their personal score and where they rank amongst peers.

Yes, Prodoscore offers a hidden feature in the employee settings page that excludes a specific employee’s Prodoscore from the overall organization. To do this, go to Settings > Employees > Find the employee name > Change their view to ‘hidden’ from the Visibility column > Save Changes below.

If the visibility is set to ‘Hidden’ for an employee, that employee will not be displayed anywhere in the system and his/her work will not be part of the Organization Prodoscore.

Prodoscore provides two different grouping methods – one uses the hierarchy you build and views the employees under each designated manager, the other assigns each employee a specific user role along with their peers so you can view the group specific to that user role.

We suggest turning on the ‘24 hour shift’ feature in your settings page and setting the start time to 12:00 AM and end time to 11:59 PM. This allows the system to capture all activity throughout the day. Simply go to Settings > Org Settings > Check the 24 hour shift box > Set the Start & End times then Save Changes. We also have a feature that allows you to create custom work shifts for employees who do not work the standard Monday-Friday schedule.

Each employee will receive a daily Prodoscore based on their usage of various business apps. The average Prodoscore value is calculated for the selected period for each employee. The Organization Prodoscore is calculated for the entire organization, based on a roll-up of all employee performance.

Two Prodoscores are calculated for managers, one score is their own and the other is the average score of all their subordinates.

The Organization Prodoscore chart shows how the organization’s Prodoscore is trending over time. The dark blue line indicates the current period and the light blue line indicates the previous period. You can view the score for a specific date by hovering the mouse over that point on the chart.

Admins can access the full application, manage all users, and change company settings. Managers can only do tasks related to their subordinates. Employees can login and view only their own performance and achievements.

An employee account is listed in the employee’s list and will be calculated into the Prodoscore if it is set to visible.

The admin can view or create user accounts that are used as another sign in option. They are not calculated into the Prodoscore. The admin can only select ‘Admin’ or ‘Manager’ as a ‘User role’ for a User Account

We have provided a broad selection of user roles you can choose from. If custom roles are needed, please inquire with your Support Representative.

If you are an admin, you can set the work days, work hours and the time zone for the whole organization under the ‘Time Settings’ tab. After selecting ‘Save Changes,’ the setting will be applied the next time the score is calculated.

All terminated and system accounts are hidden on the employee settings by default. You can select the “show terminated & system accounts” check box to view them.

If the admin selects the weekly report frequency option then he/she will receive a weekly email report that showcases their company progress for the previous week.

The admin or manager can select which employees will receive a weekly or daily report with their own Prodoscore as well as the score of their subordinates.

The Prodoscore for the time period prior to making changes in the settings tab will remain the same. Changes will be reflected in the Prodoscore starting the day after the changes were made.

If an item is greyed out in the Score details drill down, it means that record is not being counted towards the Prodoscore. Reasons why this could happen are

  • the task was done outside of work hours
  • the task was flagged by a manager to not count towards the Prodoscore
  • it is an incoming text or chat message

If data from a specific activity should not be calculated towards the Prodoscore, the admin or manager can flag the activity by right clicking on the activity in the ‘Work timeline for the day’ graph and clicking on “Flag this activity.”

We would love to hear from you! A manager, admin or employee can click on the Feedback button in the bottom left corner of the Prodoscore dashboard. This will submit a screenshot as well as any comments you may have. You can also email with any questions.

The data that Prodoscore collects is stored on the Google Cloud Platform, GCP, so it never leaves the Google network.

Prodoscore has successfully completed the Service Organization Control (SOC) 2 Type audit, which verifies that Prodoscore’s information security practices, policies, procedures, and operations meet the highest standards for security, availability, and confidentiality. We make it a priority to ensure that our customers’ data and systems are kept safe.

If you would like further details, we would be happy to provide you access to the SOC 2 compliance report. However, we require that you sign a non-disclosure agreement first.

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