NICE inContact is a cloud-based contact center management platform that provides communications support for omni-channel communication, call routing, and interactive voice response.

Through our native integration, NICE inContact customers gain insight into Phone Call data, including Call Duration, Phone Number, Point of Contact, and Campaign, which aggregates into your team’s daily productivity score. Prodoscore customers typically see an increase in UCaaS adoption with some as high as 300% within 3 months of implementation.