NICE inContact is a cloud-based contact center management platform that provides communications support for omni-channel communication, call routing, and interactive voice response.

Through our native integration, NICE inContact customers gain insight into Phone Call data, including Call Duration, Phone Number, Point of Contact, and Campaign, which aggregates into your team’s daily productivity score. Prodoscore customers typically see an increase in UCaaS adoption with some as high as 300% within 3 months of implementation.

Contact your Prodoscore Customer Success Manager today to setup your NICE inContact integration

Learn more about NICE inContact

Prodoscore Dashboard - NICE Inputs
Prodoscore Dashboard - Score details drill down

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Because great employees need insight, not oversight