Turn Request Tracker Activity Into Workforce Intelligence
Prodoscore’s native Request Tracker integration captures ticket, queue, and reporting activity as it happens, giving support leaders visibility into engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday helpdesk work into workforce analytics your team can act on.
Companies trust Request Tracker for ticket tracking and helpdesk management
Employee setup time, no software installs or device configuration required
API access only, no tickets or queue records altered
What the Request Tracker integration does
Request Tracker is an open-source ticket tracking system and helpdesk software designed to facilitate the management of tasks, requests, and incidents. When connected to Prodoscore, activity across tickets, queues, and reporting rolls up into your team’s daily Prodoscore, giving leaders a consistent way to understand engagement across the business.
Every Request Tracker signal that matters
Prodoscore captures activity signals from Request Tracker with no action required from employees.
Ticket activity
Tickets created and resolved in Request Tracker are captured as support teams manage incoming requests.
Queue activity
Queue management activity is tracked as teams triage and route incoming requests.
Reporting activity
Reporting activity is captured to round out the full helpdesk workflow picture.
See the full helpdesk activity picture
Request Tracker activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what support leaders see.
A Daily View of Helpdesk Activity
The Prodoscore dashboard surfaces Request Tracker activity alongside every other tool your team uses, so support leaders can see engagement trends without switching screens.
Drill Into the Details When It Matters
The score details view lets support leaders drill into individual Request Tracker activity, supporting coaching conversations with real data instead of guesswork.
Built for Support Teams
Because Request Tracker is purpose-built for ticket tracking and helpdesk management, its data integrates cleanly into Prodoscore without extra configuration, giving leaders visibility from day one.
Insight, Not Oversight
Prodoscore never accesses ticket or queue record content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while record content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore’s Request Tracker Connector for Google Chrome gives customers insight into Request Tracker activity with no complex setup required. The connector takes just seconds to install, and Request Tracker activity appears on the Prodoscore dashboard within 24 hours.
No software is installed beyond the browser connector, no credentials are shared, and no configuration is needed at the user level.
Request Tracker is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
Helpdesk activity you can actually see
Support leaders often lack a consistent way to measure engagement with ticket and helpdesk tools. Prodoscore surfaces Request Tracker activity so leaders can spot coaching opportunities early.
Request Tracker signal categories tracked, all rolling into one daily score.
Prodoscore accesses Request Tracker activity metadata only, never ticket or queue record content.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
Support Leaders
Visibility
See helpdesk engagement trends across the team without pulling reports manually.
Support & Helpdesk Teams
Recognition
Get credit for the ticket resolution work that keeps customers satisfied.
Operations & Enablement
Coaching
Use Request Tracker data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures ticket activity, queue management, and reporting activity from Request Tracker. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore’s integration is read-only. It tracks activity and completion data to build engagement scoring, and does not access ticket or queue record content within Request Tracker.
Setup uses a lightweight Google Chrome connector that takes just seconds to install. Request Tracker activity appears on your Prodoscore dashboard within 24 hours, and your Customer Success Manager handles enabling the integration.
Yes. Request Tracker activity appears in the same dashboard as every other connected tool, giving leaders one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
