Turn Salesforce Activity Into Workforce Intelligence
Prodoscore connects to your organization’s Salesforce environment and translates daily CRM activity, including calls, emails, leads, opportunities, and cases, into a single, objective productivity score for every rep. There’s no software on employee devices and no access to message content, just clear, actionable data.
Salesforce event types tracked, from activities and calls to leads and cases
Employee setup time, no software installs or device configuration required
API access only, Prodoscore never reads the content of records or messages
What the Salesforce integration does
Prodoscore uses Salesforce’s API to passively capture activity metadata, not record content, from the CRM your sales and customer-facing teams already use every day. That data feeds into your Prodoscore dashboard continuously, giving managers and sales leaders a transparent, activity-based view of how work is actually getting done across your pipeline, whether reps are in the office, remote, or hybrid.
Every Salesforce signal that matters
Prodoscore captures activity signals across 14 distinct Salesforce event types, giving sales leaders and managers visibility into pipeline activity without any action required from reps.
Daily task activity
Prodoscore captures Salesforce Activities completed by each rep, giving managers a consistent signal of day-to-day CRM engagement and task follow-through.
Live Chat, calls, SMS & Chatter
Track Live Chat sessions, logged calls, logged SMS, and Chatter posts in one combined view. Understand how reps are communicating with prospects, customers, and each other, without reading message content.
New leads & opportunities
Capture new leads created and new opportunities opened by each rep. See who is actively building pipeline versus who may need coaching on prospecting activity.
Accounts & contacts
See account and contact records created or updated by each rep. Understand who is actively expanding and maintaining their book of relationships in Salesforce.
Notes & calendar events
Track notes logged and calendar events created in Salesforce. Know which employees are actively documenting customer interactions and scheduling follow-ups.
Assets, cases & orders
Capture activity on assets, support cases, and orders. Give post-sale and support teams the same level of visibility into their CRM activity as your sales organization.
What you can see inside Prodoscore
Every Salesforce activity signal surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what sales leaders and managers see.
Work Timeline
The Work Timeline shows hour-by-hour activity for every rep on any given day. Icons represent specific Salesforce event types, calls logged, new leads, Chatter posts, case updates, so you can understand not just whether someone worked, but how and when. Click any activity to see detail. Use it to identify peak selling windows, spot engagement gaps, and compare work rhythms across reps or teams.
Activities & Communication Drill-Down
Click the activity icons in the score drill-down to see a rep’s full communication engagement: calls logged, SMS logged, Live Chat sessions, and Chatter activity, with timestamps. Prodoscore captures activity metadata only, never message or record content. Use this view to identify communication outliers and anchor coaching conversations in concrete data rather than impressions.
Pipeline Activity Drill-Down
Click the pipeline icon in the score drill-down to see new leads and opportunities created by a rep on a given day. Scroll to the score detail drill-down to see every record created, including type and timestamp, giving managers a granular view of prospecting activity.
Insight, Not Oversight
Prodoscore never accesses record content, email bodies, or call recordings. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while communication content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to Salesforce through a secure, read-only API. No software is installed on employee devices, no credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures activity across activities, communication, pipeline, relationships, engagement history, and fulfillment from Salesforce on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
Salesforce is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
Pipeline activity you can actually see
Sales leaders often lack a consistent way to measure engagement across the full deal cycle. Prodoscore surfaces Salesforce activity so leaders can spot momentum, bottlenecks, and coaching opportunities early.
Signal categories, from pipeline and relationships to fulfillment, roll into one Salesforce score.
Prodoscore accesses Salesforce activity metadata only, never record content or message content.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
Sales Leaders
Visibility
See pipeline and account engagement trends across the team without pulling reports manually.
Account Executives & Reps
Recognition
Get credit for the deal and relationship work that moves the pipeline forward.
Revenue Operations
Coaching
Use Salesforce data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures 14 distinct Salesforce event types across six categories: Activities, Communication, Pipeline, Relationships, Engagement History, and Fulfillment. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore’s integration is read-only. It tracks activity and completion metadata to build engagement scoring, and does not access record content, email bodies, or call recordings within Salesforce.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. Salesforce activity appears in the same dashboard as every other connected tool, giving leaders one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
