Prodoscore Integration for
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Prodoscore integrates with your company’s Talkdesk call center platform so that each team member’s productivity score for the day will include Talkdesk activities including External and Internal Calls (Park, Warm Transfer, Blind Transfer, and Add calls).

If you are an existing Prodoscore user and are interested in integrating your Talkdesk instance, please contact your account manager. 

Once your system is connected, you can go to an employee’s page to view Talkdesk activity for a certain day. Clicking the Talkdesk activity module will display more detail.

Prodoscore Dashboard - TalkDesk Integration

Prodoscore Dashboard - Score details drill down