Turn Talkdesk Activity Into Workforce Intelligence
Prodoscore’s native Talkdesk integration captures inbound calls, outbound calls, park, transfers, and add call activity as it happens, giving contact center leaders visibility into engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday calls into workforce analytics your team can act on.
Increase in Talkdesk adoption Prodoscore customers typically see within 3 months
Employee setup time, no software installs or device configuration required
API access only, Prodoscore never accesses call recordings or message content
What the Talkdesk integration does
Talkdesk® is a cloud-based customer experience platform that specializes in providing contact center solutions. When connected to Prodoscore, call activity across inbound, outbound, park, transfer, and add call rolls up into your team’s daily Prodoscore, giving managers a consistent way to understand engagement across the contact center.
Every Talkdesk signal that matters
Prodoscore captures activity signals from Talkdesk with no action required from employees.
Calls received
Incoming calls are captured automatically and factored into engagement scoring.
Calls placed
Calls placed are logged the same way, giving a complete picture of two-way communication activity.
Parked call activity
Calls placed on park are captured as part of the full call handling picture.
Warm transfer activity
Warm transfers, where the receiving agent is briefed before the handoff, are tracked as part of call handling.
Blind transfer activity
Blind transfers, sent without prior briefing, are tracked separately to reflect handling style.
Add call activity
Calls added to an existing conversation are captured as part of the full call handling picture.
See the full call activity picture
Talkdesk activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what managers see.
A Daily View of Call Activity
The Prodoscore dashboard surfaces Talkdesk activity alongside every other tool your team uses, so managers can see call handling trends without switching screens.
Drill Into the Details When It Matters
The score details view lets managers drill into individual Talkdesk activity, supporting coaching conversations with real data instead of guesswork.
Built for Contact Center Teams
Because Talkdesk is purpose-built for contact centers, its data integrates cleanly into Prodoscore without extra configuration, giving teams visibility from day one.
Insight, Not Oversight
Prodoscore never accesses call recordings or message content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while call content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to Talkdesk through a secure, read-only API. No software is installed on employee devices, no credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures call activity from Talkdesk on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
Talkdesk is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
Contact center activity you can actually see
Contact center leaders often lack a consistent way to measure engagement across call handling. Prodoscore surfaces Talkdesk activity so leaders can spot coaching opportunities early.
Increase in Talkdesk adoption Prodoscore customers typically see within 3 months of implementation.
Prodoscore accesses Talkdesk activity metadata only, no call recordings or message content, ever.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
Contact Center Leaders
Visibility
See call handling trends across the team without pulling reports manually.
Agents
Recognition
Get credit for the calls that resolve customer issues.
Operations & Enablement
Coaching
Use Talkdesk data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures inbound calls, outbound calls, park, warm transfer, blind transfer, and add call activity from Talkdesk. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore only tracks activity and completion data. It does not access call recordings, transcripts, or message content.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. Talkdesk activity appears in the same dashboard as every other connected tool, giving managers one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
