Frequently Asked Questions

What is Prodoscore?

Prodoscore takes employee activity spent while working in GSuite business applications (mail, calendar, docs and hangouts), Your CRM, and phone systems to build a simple visualization of their productivity.

Based on their level of activity, and our secret sauce, each employee is given a unique Prodoscore (productivity score). A quick analysis of this score, and our machine learning, will help you identify areas for coaching and sales improvement.

How often is the Prodoscore updated?

The score is updated nightly.

What is the difference between the Organization Prodoscore and the Employee Prodoscore?

Each employee will receive a daily Prodoscore based on their engagement with clients through G Suite, CRM and VoIP systems. The average prodoscore value is calculated for the selected period for each employee.

The Organization Prodoscore is calculated for the entire organization, which is based on a roll-up of all employee performance.

Why do I see two numbers for managers on the Managers Prodoscores page?

Two Prodoscores are calculated for managers, one prodoscore is for themselves and the other prodoscore is the average prodoscore of all the subordinates under that manager.

What is the Organization Prodoscore Chart?

The Organization Prodoscore chart shows how the organization’s Prodoscore is trending over time.

The dark blue line indicates the current period and the light blue line indicates the previous period.

You can view a the score for a specific date by hovering the mouse over that point on the chart.

What is the difference between the Admin, Manager, and Employee view?

Admins can access the whole application and can manage all users and change/add company settings as well.

Managers can only do tasks related to their subordinates.

Employees can login and view only his/her own performance and achievements.

Why are some employees not displayed on the employee settings page?

All terminated and system accounts are hidden on the employee settings by default. You can select the “Show Terminated & system accounts” check box to view all employee records.

What is the visibility option on the Employee Settings page?

If the visibility is set as ‘Hidden’ for an employee, that employee will not be displayed anywhere in the system and his/her work is not taken into the Organization Prodoscore.

Who will be receiving the email reports?

If the admin selects the weekly report frequency option then he/she will receive a weekly email report that showcases his/her company progress of the previous week.

The admin or manager can select which employees will receive a weekly or daily report with their own Prodoscore and subordinate’s scores sent to their email address.

What will happen to the Prodoscore after I make changes to the settings?

The Prodoscore for the time period prior to making changes in the settings tab will remain the same. The Prodoscore from the time that the settings are changed and onward will be affected by the settings change.

How can I select which alerts I’d like to see on the Admin and Manager dashboard?

You can make a long term change to the alerts by going to the Settings—>Alert settings tab and selecting your preferences for alert settings.

You can remove alerts from the dashboard view for a current session by selecting the ‘x’ on the top right of each alert widget.

What does it mean when a record in the Score details drill down is greyed out?

If an item is greyed out in the Score details drill down, it means that record is not being counted towards the Prodoscore. This could be due to one of the following reasons:

  • the task was done outside of work hours
  • the task was flagged by a manager to not count towards the Prodoscore
  • it is an incoming text or chat message

How do I remove an activity from getting counted into the Prodoscore?

If data from a specific activity should not be calculated for the Prodoscore, the admin or manager can flag the activity by right clicking on the activity in the ‘Work timeline for the day’ graph and clicking on “Flag this activity”

Why am I getting an error message when I try to connect to TurboBridge even though I am entering valid credentials?

In order for Prodoscore to be able to connect to Turbobridge, the Admin needs to select the “Allow API Access” Setting in Turbobridge.

How can I set our organization’s work hours?

If you are an admin, you can set the work days, work hours and the time zone for the whole organization under the ‘Time Settings’ Tab. After selecting the ‘Save Changes’ button, the setting will be applied the next time the score is calculated.

What is the difference between a user account and an employee account?

An employee account is listed in the employee’s list and will be calculated into the Prodoscore if it is set to visible.

The admin can view or create user accounts which are used just as another sign in option to the application. These user accounts are not calculated into the Prodoscore. The admin can only select ‘Admin’ or ‘Manager’ as a ‘User role’ for a User Account

Which conference call systems are compatible with Prodoscore?

Prodoscore can detect conference calls that are used using TurboBridge. You can find more details on our product integrations page.

Which phone systems are compatible with Prodoscore?

Prodoscore is can detect calls and text messages that are used using Ring Central and Broadsoft solutions such as Vonage. You can find more details on our product integrations page.

Which CRM systems are compatible with Prodoscore?

Prodoscore is compatible with ZOHO CRM, Salesforce , Sugar CRM and Prosperworks CRM Systems. You can find more details on our product integrations page.

What is Correlations?

Prodoscore uses machine learning to let you capture and measure accurate data about your employee productivity. This information can help provide visibility on how to measure worker productivity to create more opportunities by continuously improving the organizational process.This will give an in-depth insight to:

  • How well your operations are carried out within the organization.
  • How engaged your company is to a client.
  • The products you are using to communicate – so you can see how effective the products you paid for are.
  • The trending topics in the company which are most talked about.

Can I create custom User Roles?

Our Prodoscore calculation takes into account the role plus activities associated to that role. Each role in the company with have different Prodoscore’s because like employee does like work, activities, etc.

At the moment, we offer pre-defined industry standard roles. We are working on creating the ability to add custom roles and will inform our current customers as soon as the feature is available.

How can I give my feedback?

We would love to hear from you! A manager or admin can click on the feedback button in the bottom right corner to submit a screenshot as well as any comments he/she may have. You could also email mailto:support@prodoscore.com.

How is my data stored and kept secure?

The data that Prodoscore collects is stored on the Google cloud platform, GCP, so it never leaves the google network.

Be assured that Prodoscore has successfully completed the Service Organization Control (SOC) 2 Type audit. This verifies that Prodoscore’s information security practices, policies, procedures, and operations meet the highest standards for security, availability, and confidentiality. We make it a priority to ensure that our customers’ data and systems are kept safe.

For more information, please read our blog post regarding our SOC 2 compliance at: /blog/announced-it-has-successfully-completed-the-service-organization-control-soc-2-type-audit/

If you would like further details, we would be happy to provide you access to the actual SOC 2 compliance report. However, we require that you sign a non-disclosure agreement first.