Turn 8×8 Activity Into Workforce Intelligence
8×8 powers voice, video, chat, and contact center communication for teams across the business. Prodoscore’s native integration captures 8×8 phone activity and folds it directly into your team’s daily productivity score, giving managers visibility into call activity without adding a single step to anyone’s workday.
8×8 call data points tracked automatically
Employee setup time required, nothing to install or configure
API access only, Prodoscore never accesses call recordings
What the 8×8 integration does
8×8 specializes in communication and collaboration solutions that help organizations manage voice, video, chat, and contact center activity in one platform. Through Prodoscore’s native integration, 8×8 call activity aggregates into your team’s daily productivity score, giving leaders a clear, objective view of phone-based work without requiring any manual reporting or employee input.
Phone activity, fully visible
Every call your team makes or takes through 8×8 contributes to a complete, data-driven picture of daily productivity.
Inbound Call Volume
Tracks the number of incoming calls each team member handles, giving managers visibility into responsiveness and call load.
Outbound Call Volume
Captures outbound calling activity, a key indicator of prospecting effort and proactive customer outreach.
Time on the Phone
Measures how long each call lasts, helping teams understand engagement depth across both sales and support conversations.
Answered, Missed, and Beyond
Tracks call status so managers can spot patterns in missed calls or connection issues before they affect customers.
Call Categorization
Classifies calls by type, adding context to raw call volume so activity data reflects the nature of the work being done.
Daily Productivity Score
Combines all 8×8 call data into each employee’s daily Prodoscore, so phone activity is weighed alongside every other business tool your team uses.
What you can see inside Prodoscore
A closer look at how 8×8 call activity shows up in your Prodoscore dashboard.
Call Activity Timeline
See inbound and outbound calls plotted across the workday alongside every other tracked business tool, giving managers one unified view of how time is spent.
Score Details Drill-Down
Click into any team member’s daily score to see the exact call activity behind the number, supporting coaching conversations with specific, objective detail instead of guesswork.
Call Type and Status Breakdown
Filter call activity by type and status to understand not just how many calls happened, but what kind of work they represent, from live customer conversations to missed connection attempts.
Team and Individual Call Trends
Compare call volume and duration across individuals or entire teams over time, surfacing coaching opportunities and workload imbalances early.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
The 8×8 integration is enabled by your Prodoscore Customer Success Manager rather than a self-serve connection, since it runs through 8×8’s API at the account level. There’s nothing for individual employees to install, authorize, or configure.
Once connected, Prodoscore begins capturing call metadata immediately. No call content or recordings are ever accessed, only the metadata needed to reflect activity in the daily score.
Existing Prodoscore customers can enable the 8×8 integration by contacting their Customer Success Manager. New to Prodoscore? Request a demo and our team will walk you through setup.
Communication data leaders can actually use
Phone activity is often one of the hardest things to quantify, especially for teams that live on calls all day. The 8×8 integration turns that activity into clear, trustworthy data.
8×8 has been recognized as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service for 14 consecutive years, most recently in 2025.
Prodoscore accesses 8×8 call metadata only. Call content and recordings are never captured or stored.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
HR Leaders
Retention
A sudden drop in call activity often signals disengagement weeks before an employee resigns. Prodoscore surfaces these leading indicators so HR leaders can intervene early and retain people worth keeping.
Executive Leadership
Visibility
Get a business-wide view of how call volume and communication activity connect to broader productivity trends, without digging through separate 8×8 reporting.
IT & Operations
Adoption
Track 8×8 utilization across the organization to confirm the platform is actually being used the way it was licensed for, supporting smarter renewal and seat-allocation decisions.
Managers
Coaching
Use call volume, duration, and type data to spot coaching opportunities early and have more productive, specific one-on-one conversations grounded in real activity.
No. Prodoscore only captures call metadata, such as call volume, duration, type, and status. Call content and recordings are never accessed or stored.
The integration works with standard 8×8 business phone plans. Your Customer Success Manager will confirm compatibility with your specific 8×8 setup during activation.
Most accounts are fully connected within a business day of reaching out to your Customer Success Manager. There’s no action required from individual employees.
Yes. The 8×8 integration runs alongside any other Prodoscore integrations you have enabled, so call activity is reflected in the same daily score as every other business tool your team uses.
Prodoscore captures activity signals only, never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
