Turn ConnectWise Activity Into Workforce Intelligence
Prodoscore’s native ConnectWise integration captures activity across projects, tickets, time and expenses, opportunities, and companies, giving MSP and IT service leaders a clear view of how their teams are spending their day. Every update aggregates automatically into each employee’s daily Prodoscore.
IT providers worldwide trust the ConnectWise platform
Employee setup time, no software installs or device configuration required
API access only, no ticket or customer content altered
What the ConnectWise integration does
ConnectWise PSA is a business management platform built for managed service providers (MSPs) to run service tickets, projects, time and billing, and sales opportunities in one system. When connected to Prodoscore, activity across all five of these areas rolls up into your team’s daily Prodoscore, giving leaders a consistent way to measure output across the full service delivery lifecycle.
Every ConnectWise workflow that matters
Prodoscore captures activity signals from ConnectWise PSA with no action required from employees.
Project activity
Project-related activity and updates are captured as they happen.
Logged time
Logged time entries feed directly into engagement scoring.
Expense entries
Expense entries tied to client work are tracked alongside time.
Ticket activity
Ticket creation, updates, and resolutions are captured in real time.
Pipeline activity
Sales pipeline activity is tracked as opportunities move forward.
Account activity
Account-level activity gives visibility into client relationship management.
See the full service delivery picture
ConnectWise activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what leaders see.
A Daily View of Service Delivery Activity
The Prodoscore dashboard surfaces ConnectWise activity alongside every other tool your team uses, giving leaders one place to see tickets, projects, and sales activity together.
Drill Into the Details When It Matters
The score details view lets managers drill into specific ConnectWise activity, whether it’s a dip in ticket volume or a slow week on a project, to support real coaching conversations.
One Score Across Every Workflow
Tickets, time, expenses, projects, and opportunities all aggregate into the same daily Prodoscore, so no single workflow gets over- or under-weighted in the final picture.
Built for MSPs and IT Service Teams
Because ConnectWise PSA is purpose-built for managed service providers, its data integrates cleanly into Prodoscore, giving IT service leaders visibility from day one without added configuration.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to ConnectWise through a secure, read-only API. No credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures activity across projects, time and expenses, service tickets, opportunities, and companies on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
ConnectWise is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
MSPs run on billable time and client trust. Now you can see both.
Most MSPs have used ConnectWise for years without a clear way to measure engagement across projects, tickets, and sales activity in one place. Prodoscore changes that, turning daily service delivery activity into intelligence leaders can act on.
ConnectWise signal categories tracked, all rolling into one daily score.
Core workflows tracked automatically: projects, time, expenses, tickets, and opportunities.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
MSP Owners & Executives
Visibility
See utilization, ticket velocity, and sales activity in one place instead of pulling reports from five systems.
Service Delivery Managers
Coaching
Spot coaching opportunities in ticket handling and time tracking before they affect client SLAs.
Sales & Account Teams
Alignment
Understand opportunity activity alongside service delivery data for a fuller picture of account health.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent business tool utilization data.
Prodoscore captures activity across Projects, Time & Expenses, Service Tickets, Opportunities, and Companies in ConnectWise. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore’s integration is read-only. It tracks activity and completion data to build engagement scoring, and does not modify records, billing, or customer data within ConnectWise.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. ConnectWise activity appears in the same dashboard as every other connected tool, giving leaders one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
