Turn Metaswitch Activity Into Workforce Intelligence
Prodoscore’s native Metaswitch integration captures phone activity as it happens, giving unified communications leaders visibility into engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday calls into workforce analytics your team can act on.
Increase in Metaswitch adoption Prodoscore customers typically see within 3 months
Employee setup time, no software installs or device configuration required
API access only, Prodoscore never accesses call content
What the Metaswitch integration does
Metaswitch, now part of Microsoft, specializes in cloud-native communication and collaboration solutions for telecommunications and unified communications providers. When connected to Prodoscore, phone activity in Metaswitch becomes a data point in your team’s daily Prodoscore, giving managers a consistent way to understand engagement across the business.
The Metaswitch signal that matters
Prodoscore captures activity signals from Metaswitch with no action required from employees.
Calls placed and received
Phone activity is captured automatically and factored into engagement scoring.
See the full communication picture
Metaswitch activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what managers see.
A Daily View of Communication Activity
The Prodoscore dashboard surfaces Metaswitch activity alongside every other tool your team uses, so managers can see communication trends without switching screens.
Drill Into the Details When It Matters
The score details view lets managers drill into individual Metaswitch activity, supporting coaching conversations with real data instead of guesswork.
Built for Unified Communications Teams
Because Metaswitch is purpose-built for cloud-native communications, its data integrates cleanly into Prodoscore without extra configuration, giving teams visibility from day one.
Insight, Not Oversight
Prodoscore never accesses call content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while call content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to Metaswitch through a secure, read-only API. No software is installed on employee devices, no credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures phone activity from Metaswitch on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
Metaswitch is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
UCaaS adoption you can actually see
Rolling out a new phone system is only half the battle. The other half is knowing whether your team is actually using it. Prodoscore gives leaders a clear, ongoing view of Metaswitch engagement across the business.
Increase in Metaswitch adoption Prodoscore customers typically see within 3 months of implementation.
Prodoscore accesses Metaswitch activity metadata only, never call content, ever.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
IT & Communications Leaders
Visibility
See Metaswitch adoption trends across the business without pulling reports manually.
Frontline Teams
Recognition
Get credit for the calls that move work forward.
Operations & Enablement
Coaching
Use Metaswitch data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures phone activity from Metaswitch, including calls placed and received. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore only tracks activity and completion data. It does not access call recordings, transcripts, or call content.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. Metaswitch activity appears in the same dashboard as every other connected tool, giving managers one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
