Zoom is a cloud-based video conferencing and online meeting platform designed to streamline webinars, telecommuting, remote work, interviews and recruiting.
Through our native integration, Zoom customers now have insight into Video Call and Phone Call data, including Topic, Duration, Attendee List and Count for Video, and Phone Number, Duration, Inbound vs. Outbound, Status and Type for Phone, which aggregates into your team’s daily productivity score.
Prodoscore also offers a call recording API that includes call transcription and Natural Language Processing (NLP). Managers will have the ability to search employee conversations to ensure they are on-message, and use the right terminology to represent your brand.
After a quick 15 minute installation, Prodoscore users will have access to 90 days of historical data in Zoom.