Mid Size Law Firm
Managing Partner
Centralized Visibility Into Employee Contributions and Behavior
We heard about Prodoscore through LinkedIn. We were monitoring employee productivity prior for billable resources but not for the rest of the team. Plus, we didn’t have a good grasp of what our remote employees were doing, so we quickly realized the value of Prodoscore’s solution. From a leadership standpoint we really wanted to understand what everyone was working on throughout the day.
The onboarding process was smooth and gave us access to actionable data very quickly from the previous few months.
The Value
Having insight into employee behavior is definitely what the team values most about the solution. It has provided us with an understanding of how different teams spend their days and an opportunity to step in and provide guidance and direction.
The data gives us confirmation that employees are spending their days productively and details about work behavior that we wouldn’t have access to without Prodoscore. Being able to see the effort, or lack thereof, contributed by employees has been incredibly insightful. It helps us stay focused on retaining top talent, identifying what activities case staff are getting hung up on, and reducing the time it takes to respond to inbound client inquiries.
Accessing metrics around activity and daily trends for non-fee producing employees in an automated way allows management to quickly analyze performance in a unique way.
Insights into internal collaboration through tools like ZoomUC and Dropbox has helped us understand relationships and adoption of the technology we’re investing in.
Managing remote staff certainly presented some challenges for us and Prodoscore provides centralized visibility for leadership overseeing employees in multiple offices.
Final Thoughts
On the whole, Prodoscore mitigates guesswork and hypotheticals and what-ifs. It allows you to know what is actually happening and the content/quality of communications.
