AtWork Group
Staffing
Jason Leverant, President & COO
With a presence in over 100 locations across 30 states, AtWork connects thousands of individuals each year with employment opportunities and businesses with qualified talent.
AtWork is an award-winning staffing franchise with more than 30 years of experience helping businesses find dependable talent and helping people find meaningful work. AtWork provides comprehensive workforce solutions, including temporary staffing, temp-to-hire, and direct hire services, supporting companies across a wide range of industries nationwide. AtWork delivers its staffing solutions through two distinct channels: their legacy brand, AtWork Personnel, focusing on commercial staffing (manufacturing, logistics, and administrative/clerical), and AtWork Professionals, the brand’s newest division, placing skilled professionals in areas such as Engineering, IT, Finance and Accounting, Scientific, Legal and other key sectors.
Operational Visibility: How AtWork Group Uses Prodoscore to Optimize its Workforce
The Value of Prodoscore
For a traditional franchise system, having a “model” to follow is essential, but in the staffing industry, success depends entirely on consistent execution. Prodoscore has allowed the field support and operations teams to gain a much deeper understanding of engagement levels across the network. It gives them visibility into daily sales and recruiter activity across independently owned branches.
It has moved the conversation from anecdotal observations to evidence supporting coaching and development. Plus, it enables a “trust but verify” approach that eliminates ambiguity around call volumes, emails, outreach efforts, and work hours. By shedding light on what daily activity actually looks like, leadership can now clearly see the differences between high-performing and lower-performing team members. Prodoscore allows us to confidently say that if you want to ‘coach up’ a low-performer into a high-performer, they must restructure their days, activities, and efforts.
Product Utilization & Actionable Insights
Prodoscore has proven to be an excellent tool for providing actionable insights rather than surface-level tracking. The platform’s reporting capabilities allow the company to:
Benchmark Performance: Compare internal teams against national averages and staffing industry averages.
Understand Success Drivers: Highlight productivity trends and time-of-day patterns correlating to new-client wins.
Identify Quality vs. Quantity: If activities are high but outcomes are low, managers can identify this as a quality issue and adjust coaching accordingly.
Gamify Productivity: Employees have embraced the platform by checking their “Prodoscore” daily to see whether it is up or down, fostering a culture of self-improvement.
Broad Benefits: Culture and Growth
While there was initial pushback regarding the tool’s purpose, transparent communication helped the team realize that Prodoscore is designed to help everyone become a high performer.
Once implemented, the “hidden issues” that weren’t apparent at a surface level became clear. Leaders can now identify significant opportunities for improvement that would have otherwise gone unnoticed, ensuring the franchise operating model is executed to its full potential.
The Prodoscore Difference
We’re a more effective team because we now rely on evidence-based coaching. We’ve been able to replace “gut feelings” with data to help employees restructure their days for success. Operational visibility provides a clear view of how field teams execute the business model. By identifying high-performing behaviors and replicating them across the organization, we’ve found immediate opportunities for workforce optimization.
We expect Prodoscore to be a core tool in our new Professional staffing concept, in which all internal teams will be remote.
