Give every client proof of value delivered, not just hours billed
Prodoscore provides workforce activity intelligence for BPO and outsourcing leaders by delivering real-time visibility into agent productivity across every client program, site, and work-from-home team. This data allows operations and account teams to prove program performance, defend client SLAs, and identify retention risks.
Running a BPO means answering to two audiences at once. Clients want proof that their program is being staffed and performing as the contract promised, and operations leaders are accountable for the margin on every seat. Workforce management systems can confirm that an agent logged in on schedule, but they cannot show whether that agent was actively working, using the tools the program requires, or keeping pace with your top performers. Prodoscore closes that gap with activity data pulled directly from the CRM, ticketing, dialer, and communication tools agents use every shift, giving operations and account teams a shared, objective view of program performance.
What Prodoscore Delivers
Give account managers program-level activity data to bring to business reviews, providing the client with the transparency needed to defend your SLAs and justify the program’s value with objective, data-backed evidence.
Identify what your top-performing agents do differently within a program and use that pattern to coach the rest of the floor, across shifts, sites, and work-from-home teams alike.
A vacant seat costs you more than just a hire. It puts an SLA at risk. Prodoscore identifies behavioral signals of disengagement six to nine weeks before an agent typically resigns, giving supervisors time to step in.
Confirm that agents are fully using the CRM, ticketing, and dialer tools required by each client program, particularly for work-from-home agents, where a supervisor cannot see a screen from across the floor.
ProdoAI Chat and MCP compatibility with platforms like Claude, Gemini Pro, and ChatGPT let account and operations teams pull program performance data into the tools they already use to prepare for client conversations.
How Does Prodoscore Compare to Traditional Workforce Management Software and Invasive Monitoring Solutions?
|
Prodoscore |
Traditional WFM |
Invasive Monitoring |
|
|---|---|---|---|
| Primary Goal | Program Performance | Schedule Adherence | Security/Surveillance |
| Data Collection | API-based Activity Metadata | Time logging & schedules | Keystrokes & Screenshots |
| Best Used For | SLA defense & coaching | Shift/Seat management | Insider threat prevention |
| Data Privacy and Compliance Risk | Low Risk (Privacy by design) – Only measures metadata and digital engagement volume across corporate tools. Built-in compliance (GDPR/SOC 2). | Medium Risk – Centralizes employee schedules, timesheets, and PII HR data, creating a moderate footprint that requires strict internal access controls. | Critical Risk – Captures passwords, client account numbers, and unapproved PII via screenshots and keystrokes. Creates a massive, unencrypted liability footprint. |
| Visibility Level | Granular (Program/Site) | High-level (Shift status) | Constant (Visual feed) |
| Primary Goal | Program Performance |
| Data Collection | API-based Activity Metadata |
| Best Used For | SLA defense & coaching |
| Data Privacy and Compliance Risk | Low Risk (Privacy by design) – Only measures metadata and digital engagement volume across corporate tools. Built-in compliance (GDPR/SOC 2). |
| Visibility Level | Granular (Program/Site) |
| Primary Goal | Security/Surveillance |
| Data Collection | Keystrokes & Screenshots |
| Best Used For | Insider threat prevention |
| Data Privacy and Compliance Risk | Critical Risk – Captures passwords, client account numbers, and unapproved PII via screenshots and keystrokes. Creates a massive, unencrypted liability footprint. |
| Visibility Level | Constant (Visual feed) |
Prodoscore Strengths/Differentiators
Explore Other Verticals
A WFM system tells you whether an agent showed up and logged in on time. Prodoscore tells you what happened after that, how actively the agent used the CRM, ticketing, dialer, and other tools the program requires throughout the shift. The two systems answer different questions, and most BPOs run them side by side.
Yes. Prodoscore can segment activity data by program, account, site, or shift, so operations and account teams can see performance at whatever level a client conversation requires.
Yes, and it is one of the most common reasons BPOs adopt Prodoscore. Activity data is collected from tool usage regardless of location, so a work-from-home program gets the same visibility as a floor a supervisor can walk.
Prodoscore identifies behavioral signals of disengagement, such as changes in tool usage or communication patterns, typically six to nine weeks before an agent resigns. That lead time gives supervisors room to adjust workload, coach, or address a problem before a seat goes vacant and an SLA is at risk.
Prodoscore’s team manages the full onboarding process, and most sites have live data flowing within 24 hours of the initial setup call. The platform is built to scale across distributed sites without requiring a dedicated IT team at each location.
No. Prodoscore measures how frequently and effectively agents use their required applications. It does not record keystrokes, take screenshots, or capture on-screen content.
