Turn CloudCall Activity Into Workforce Intelligence
Prodoscore’s native CloudCall integration captures call and SMS activity as it happens, giving staffing and recruiting leaders visibility into communication volume and engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday calls and texts into workforce analytics your team can act on.
Users served worldwide by CloudCall for more than a decade
Employee setup time, no software installs or device configuration required
API access only, Prodoscore never accesses call recordings or message content
What the CloudCall integration does
CloudCall is an all-in-one VoIP system built for staffing and recruiting teams, unifying voice calls, SMS, and team collaboration in one platform. When connected to Prodoscore, every call and text becomes a data point in your team’s daily Prodoscore, giving managers a consistent way to understand engagement without adding extra steps to the recruiter’s day.
Every CloudCall signal that matters
Prodoscore captures activity signals from CloudCall with no action required from employees.
Calls placed
Calls placed to candidates and clients are captured automatically and factored into engagement scoring.
Calls received
Incoming calls are logged the same way, giving a complete picture of two-way communication activity.
Text-based outreach
Text-based outreach and follow-up messages are tracked alongside calls, rounding out the full communication picture.
See the full communication picture
CloudCall activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what managers see.
A Daily View of Communication Activity
The Prodoscore dashboard surfaces CloudCall activity alongside every other tool your team uses, so managers can see communication trends without switching screens or asking for status updates.
Drill Into the Details When It Matters
The score details view lets managers drill into individual CloudCall activity, supporting coaching conversations with real data instead of guesswork.
Built for Staffing and Recruiting Workflows
Because CloudCall is purpose-built for staffing and recruiting, its data integrates cleanly into Prodoscore without extra configuration, giving fast-moving teams visibility from day one.
Insight, Not Oversight
Prodoscore never accesses call recordings or message content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while call content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to CloudCall through a secure, read-only API. No software is installed on employee devices, no credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures call and SMS completion activity from CloudCall on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
CloudCall is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
Staffing and recruiting runs on conversations. Now you can see them.
Most staffing and recruiting teams have used CloudCall for years without a clear way to measure engagement across the team. Prodoscore changes that, turning the calls and texts your team generates every day into intelligence leaders can act on.
CloudCall signal categories tracked, all rolling into one daily score.
Prodoscore accesses CloudCall activity metadata only. No call recordings, no message content, ever.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
Staffing & Recruiting Leaders
Visibility
See team-wide communication volume and engagement trends without pulling reports manually.
Frontline Recruiters
Recognition
Get credit for the calls and texts that move candidates forward, with less time spent on manual activity logs.
Operations & Enablement
Coaching
Use CloudCall data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Understand engagement patterns across teams to support fair, data-driven performance conversations.
Prodoscore captures call and SMS task completion data from CloudCall, including outbound calls, inbound calls, and text messages. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore only tracks activity and completion data such as call and SMS counts. It does not access call recordings, transcripts, or message content.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. CloudCall activity appears in the same dashboard as every other connected tool, giving managers one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
