Turn Dialpad Activity Into Workforce Intelligence
Prodoscore’s native Dialpad integration captures phone calls, SMS, and meetings activity as it happens, giving unified communications leaders visibility into engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday calls and texts into workforce analytics your team can act on.
Increase in Dialpad adoption Prodoscore customers typically see within 3 months
Employee setup time, no software installs or device configuration required
API access only, Prodoscore never accesses call recordings or message content
What the Dialpad integration does
Dialpad is a cloud-based unified communications and business phone system offering voice, video, messaging, and collaboration tools in one platform. When connected to Prodoscore, every call, text, and meeting becomes a data point in your team’s daily Prodoscore, giving managers a consistent way to understand engagement across the business.
Every Dialpad signal that matters
Prodoscore captures activity signals from Dialpad with no action required from employees.
Calls placed
Calls placed are captured automatically and factored into engagement scoring.
Calls received
Incoming calls are logged the same way, giving a complete picture of two-way communication activity.
Text-based outreach
Text-based outreach and follow-up messages are tracked alongside calls.
Meetings held
Video and audio meetings scheduled and held through Dialpad are captured as part of the full communication picture.
See the full communication picture
Dialpad activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what managers see.
A Daily View of Communication Activity
The Prodoscore dashboard surfaces Dialpad activity alongside every other tool your team uses, so managers can see communication trends without switching screens or asking for status updates.
Drill Into the Details When It Matters
The score details view lets managers drill into individual Dialpad activity, supporting coaching conversations with real data instead of guesswork.
Built for Unified Communications Teams
Because Dialpad is purpose-built as an all-in-one UCaaS platform, its data integrates cleanly into Prodoscore without extra configuration, giving teams visibility from day one.
Insight, Not Oversight
Prodoscore never accesses call recordings or message content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while call content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore connects to Dialpad through a secure, read-only API. No software is installed on employee devices, no credentials are shared, and no configuration is needed at the user level.
Once connected, Prodoscore passively captures call, SMS, and meeting activity from Dialpad on a continuous basis. That data is normalized and surfaced in your dashboard within hours.
Dialpad is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
UCaaS adoption you can actually see
Rolling out a new phone system is only half the battle. The other half is knowing whether your team is actually using it. Prodoscore gives leaders a clear, ongoing view of Dialpad engagement across the business.
Dialpad signal categories tracked, all rolling into one daily score.
Prodoscore accesses Dialpad activity metadata only. No call recordings, no message content, ever.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
IT & Communications Leaders
Visibility
See UCaaS adoption trends across the business without pulling reports manually.
Frontline Teams
Recognition
Get credit for the calls, texts, and meetings that move work forward.
Operations & Enablement
Coaching
Use Dialpad data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures phone call, SMS, and meeting activity from Dialpad, including call direction. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore only tracks activity and completion data. It does not access call recordings, transcripts, or message content.
Setup is handled by your Prodoscore Customer Success Manager, so there’s no engineering work or self-serve configuration required on your end.
Yes. Dialpad activity appears in the same dashboard as every other connected tool, giving managers one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
