Prodoscore Integration for freshdesk

Prodoscore integrates with your company’s Freshdesk customer service software application.  Each team member’s productivity score for the day will include the following Freshdesk activities:

• Tickets
• Notes
• Emails

The Prodoscore Admins and your Management team can determine a weight to assign the module so it makes sense for your organization. 

Once your system is connected, you can go to an employee’s page to view Freshdesk activity for a certain day. Clicking the Freshdesk activity module will display more detail.