Prodoscore integrates with your company’s GoToConnect phone system. Each team member’s productivity score for the day will include time spent using the tool.
The Prodoscore Admins and your Management team can determine a weight to assign the phone module so it makes sense for your organization.
After your phone system is connected, you can go to an employee’s page to view individual calls, group calls, park calls, and transfer calls for a certain day. Clicking a specific call will display more detail.
The following attributes are displayed under the GoToConnect Calls module:
- Direction – Inbound, Outbound
- Status – Connected, Not Connected