Turn IDI CostGuard Activity Into Workforce Intelligence
Prodoscore’s native IDI CostGuard integration captures billing, account, and reporting activity as it happens, giving operations leaders visibility into engagement across every seat. These interactions aggregate automatically into each employee’s daily Prodoscore, turning everyday billing operations work into workforce analytics your team can act on.
IDI Billing Solutions has delivered telecom billing and OSS innovation
Employee setup time, no software installs or device configuration required
API access only, no billing records or accounts altered
What the IDI CostGuard integration does
IDI Billing Solutions provides billing and customer care solutions for communications service providers. When connected to Prodoscore, activity across billing operations, account management, and reporting rolls up into your team’s daily Prodoscore, giving leaders a consistent way to understand engagement across the business.
Every IDI CostGuard signal that matters
Prodoscore captures activity signals from IDI CostGuard with no action required from employees.
Billing activity
Billing operations completed in CostGuard are captured as part of everyday back-office work.
Account activity
Account management activity is tracked as teams service customer accounts.
Reporting activity
Reporting activity is captured to round out the full billing operations picture.
See the full billing activity picture
IDI CostGuard activity surfaces in your Prodoscore dashboard with full drill-down capability. Here’s what leaders see.
A Daily View of Billing Activity
The Prodoscore dashboard surfaces IDI CostGuard activity alongside every other tool your team uses, so leaders can see engagement trends without switching screens.
Drill Into the Details When It Matters
The score details view lets leaders drill into individual IDI CostGuard activity, supporting coaching conversations with real data instead of guesswork.
Built for Telecom Billing Teams
Because CostGuard is purpose-built for telecom billing and OSS operations, its data integrates cleanly into Prodoscore without extra configuration, giving leaders visibility from day one.
Insight, Not Oversight
Prodoscore never accesses billing record or account content. Only activity and completion data feed into the score, so teams get visibility into effort and engagement while record content stays private.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
Prodoscore’s IDI Connector for Google Chrome gives customers insight into IDI CostGuard activity with no complex setup required. The connector takes just seconds to install, and IDI Billing Solutions activity appears on the Prodoscore dashboard within 24 hours.
No software is installed beyond the browser connector, no credentials are shared, and no configuration is needed at the user level.
IDI CostGuard is available through your Prodoscore Customer Success Manager. Contact your Customer Success Manager to enable the integration. New to Prodoscore? Request a demo and our team will walk you through setup.
Billing activity you can actually see
Leaders often lack a consistent way to measure engagement with billing and back-office tools. Prodoscore surfaces IDI CostGuard activity so leaders can spot coaching opportunities early.
IDI CostGuard signal categories tracked, all rolling into one daily score.
Prodoscore accesses CostGuard activity metadata only, never billing record or account content.
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for the leaders who need answers
Operations Leaders
Visibility
See billing engagement trends across the team without pulling reports manually.
Billing & Back-Office Teams
Recognition
Get credit for the billing and account work that keeps operations running smoothly.
Operations & Enablement
Coaching
Use CostGuard data alongside other business tool utilization metrics to spot coaching opportunities early.
HR & People Analytics
Fairness
Support fair, data-driven performance conversations using consistent engagement data.
Prodoscore captures billing operations, account management, and reporting activity from IDI CostGuard. This activity aggregates into each employee’s daily Prodoscore alongside data from other connected tools.
No. Prodoscore’s integration is read-only. It tracks activity and completion data to build engagement scoring, and does not access billing record or account content within CostGuard.
Setup uses a lightweight Google Chrome connector that takes just seconds to install. IDI Billing Solutions activity appears on your Prodoscore dashboard within 24 hours, and your Customer Success Manager handles enabling the integration.
Yes. IDI CostGuard activity appears in the same dashboard as every other connected tool, giving leaders one consistent view of workforce activity instead of switching between systems.
Prodoscore captures activity signals only — never communication content, document contents, or personal data beyond what is necessary to generate a productivity score. All data is encrypted in transit and at rest, and access is restricted to authorized administrators and managers within your organization. For full details, visit our Security and Privacy page.
