Prodoscore Integration for servicenow

Prodoscore integrates with your company’s ServiceNow platform so that each team member’s productivity score for the day will include activity within the following ServiceNow modules:

Incidents

• Create Incidents
• Update Incidents
• Reopen Incidents
• Resolving Incidents

Problems

• Create Problems
• Modify Problems
• Resolving Problems

If you are an existing Prodoscore user and are interested in integrating your ServiceNow instance, please contact your account manager. 

Once your system is connected, you can go to an employee’s page to view ServiceNow cloud-based activity for a certain day. Clicking the ServiceNow activity module will display more detail.