Turn UKG Schedule Data Into Accurate Workforce Intelligence
When Prodoscore connects to UKG Pro WFM, it gains the full context of your workforce’s actual schedule, including approved leave, clock-in records, and company holidays. The result is productivity scoring grounded in reality, not just activity signals.
Daily status types tracked per employee: PTO, Working Day, Non-Working Day, and Holiday
Employee setup time required, no software installs and no device configuration needed
Prodoscore reads from UKG and never writes back, keeping your HR records fully intact
See every employee’s day in the right context
Prodoscore connects to your UKG Pro WFM instance through a secure API to pull approved leave, timesheet, and holiday data automatically. That context feeds directly into how Prodoscore classifies each day for every employee, distinguishing between working days, approved time off, and non-working days so that productivity scores reflect what employees were actually scheduled to do, not just what the calendar shows.
What Prodoscore pulls from UKG
The UKG integration brings schedule and leave context into Prodoscore’s scoring engine. Six data types are ingested and mapped to inform how each employee’s day is classified and scored.
Approved Leave Records
Prodoscore reads approved leave entries from UKG through the HRIS API, ensuring time off that has been formally recorded is reflected before scoring begins.
Clock-In and Clock-Out Data
Clock-in and clock-out events from UKG define each employee’s active working window and map directly into Prodoscore’s Gaptime start and end calculations.
PTO Day Identification
Days with an approved full-day leave record in UKG are automatically classified as PTO and removed from penalty calculations without any manual intervention.
Working Day Recognition
When a clock-in event is present and no PTO is recorded, Prodoscore classifies the day as a working day and scores it through the standard productivity engine.
Non-Working Day Detection
Days with no PTO record, no holiday credit, and no clock-in event are classified as non-working days, resulting in zero impact on the employee’s overall score.
Company Holiday Recognition
Prodoscore checks UKG for holiday credit records and schedule flags, ensuring public holidays and company-wide days off are treated equitably across the entire workforce.
How the UKG integration works inside Prodoscore
Schedule and leave context from UKG surfaces throughout the Prodoscore interface, giving managers and HR leaders a more complete and accurate view of workforce activity.
Schedule-Aware Work Timeline
The User Timeline in Prodoscore includes visual tags for PTO days and non-working days, sourced directly from UKG. Managers can immediately see whether an absence in activity represents approved time off or an unexpected productivity gap, without needing to cross-reference a separate HR system.
Fair, Schedule-Driven Scoring
Prodoscore’s scoring engine uses UKG data to evaluate employees only on days they were expected to be active. Approved time off and recognized non-working days are excluded from penalty calculations automatically, creating a more equitable foundation for productivity analytics across the entire workforce.
Automated Day Classification
Rather than relying on manual schedule input or assumptions about who is working on a given day, Prodoscore pulls live data from UKG to classify each day per employee. The system distinguishes four statuses (PTO, Working Day, Non-Working Day, and Out of Office/Holiday) and applies them automatically, keeping your data current without additional administrative effort.
One-Way, Read-Only Sync
The UKG integration operates as a read-only connection. Prodoscore ingests schedule and leave data from your UKG instance but never writes back to it. UKG remains the single source of truth for all schedule and time off records, and any corrections made in UKG are reflected in Prodoscore automatically on the next sync.
Live in a day, not a quarter
Your IT admin authorizes the connection
Prodoscore begins collecting activity metadata
Scores and timelines appear in your dashboard
Your Customer Success Manager confirms setup
The UKG integration is available from the HR Systems tab in your Prodoscore admin settings. Enter your UKG Pro WFM instance URL along with the username and password for your API service account, then add your Client ID and Client Secret, which are available from UKG support. Once connected, workday identification runs automatically with no additional configuration required on the employee side.
If you need help with service account setup or have questions about your specific UKG configuration, your Prodoscore Customer Success Manager can walk you through the process. Reach us at support@prodoscore.com.
Your HR system and your productivity analytics should speak the same language
When your workforce intelligence platform sees the same schedule your HR system does, every metric it produces becomes more trustworthy. Connecting UKG to Prodoscore means leave records, clock events, and holiday data inform every score, every day.
organizations across 150 countries rely on UKG to manage their workforce schedules, time off, and HR data
The UKG integration is a read-only connection. Prodoscore pulls data from UKG and never writes back, keeping your HR records fully intact
Average time from authorization to live data in your dashboard. No lengthy implementation, no professional services engagement, no employee onboarding required.
Built for Every Leader Who Relies on Accurate Workforce Data
Accuracy in Every Performance Conversation
With UKG leave data flowing directly into Prodoscore, HR teams can distinguish between planned absence and unexpected disengagement at a glance. Productivity reports reflect actual working arrangements, supporting more accurate and fair performance conversations.
Cleaner Data for Sharper Decisions
When productivity scores are grounded in real schedule data, executives get a clearer picture of workforce performance. The UKG integration removes the noise created by non-working days and approved time off, surfacing engagement trends that reflect genuine business signals.
Simple Setup, No Ongoing Maintenance
Setup happens through a secure API connection in the Prodoscore admin panel. There is no software to install and no ongoing maintenance required. Once configured, the integration runs automatically in the background.
Context That Makes Coaching More Productive
Managers can see at a glance whether a dip in productivity coincides with approved time off or a recognized non-working day. That context is built directly into the User Timeline, reducing false alarms and making coaching conversations more productive.
Prodoscore does not read the personal details or reasons behind leave records. The integration pulls only what is needed to classify each day: whether an approved leave record exists, whether a clock-in event was recorded, and whether a company holiday applies. No sensitive HR documentation is accessed or stored by Prodoscore.
This integration is built for UKG Pro WFM (Workforce Management). You will need an API service account configured in your UKG instance along with a Client ID and Client Secret obtained from UKG support. Your Prodoscore Customer Success Manager can confirm compatibility with your specific UKG setup.
Initial configuration typically takes less than an hour. You will need your UKG Pro WFM instance URL, API service account credentials, and your Client ID and Client Secret. Your Prodoscore admin can complete the setup directly from the HR Systems tab in the admin settings panel.
Yes. The UKG integration operates independently of Prodoscore’s other application integrations. Schedule and leave data from UKG enriches the scoring engine across all tracked tools simultaneously, so there is no need to adjust other integrations when connecting UKG.
Prodoscore is built on a privacy-first approach. The UKG integration uses a read-only API that captures activity metadata only and never accesses the content of leave records, HR notes, or employee personal information. All data is encrypted in transit and at rest, and access within Prodoscore is limited to authorized managers and administrators within your organization. For complete details, visit our Security and Privacy page.
