Prodoscore Integration for Zendesk
Prodoscore and Zendesk Integration

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Prodoscore integrates with your company’s ZenDesk platform so that each team member’s productivity score for the day will include ZenDesk ticket and ticket activity, as well as calls.

The following ticket activity will be captured:

  • Creation
  • Updates
  • Modifications

The following call activity will be captured:

  • Inbound
  • Outbound
  • Transfers
  • Conference Calls
  • Agent Voicemails

If you are an existing Prodoscore user and are interested in integrating your ZenDesk instance, please contact your account manager.

Once your system is connected, you can go to an employee’s page to view ZenDesk cloud-based activity for a certain day. Clicking the ZenDesk activity module will display more detail.

Prodoscore Dashboard - Zendesk Integration

Prodoscore Dashboard - Zendesk Score details drill down