Visibility Into What’s Working — and Why

TriStarr is a staffing and recruiting firm serving Central Pennsylvania and beyond, with a technology-forward operations team that takes the tools it uses seriously. When Paige Fiore, Operations Analyst at TriStarr, championed the implementation of Prodoscore, the goal was straightforward: gain real visibility into how the team was working, which tools were actually being used, and whether remote employees were as productive as their in-office counterparts. The data answered all three questions — and surfaced a few things leadership hadn’t expected.

The Challenge: Seeing Into a Growing Tech Stack

As TriStarr’s technology stack expanded, leadership found it harder to get a clear picture of day-to-day activity. They wanted to know which tools the team was actually using, which ones weren’t being adopted, and whether employees were genuinely as productive working remotely as they were in the office. Those weren’t hypothetical questions. They had real implications for staffing decisions, flexibility policies, and where to invest next.

For Paige, the challenge was straightforward. The team needed greater visibility into how people were working, what they were using, and where there might be gaps. Prodoscore gave them the framework to answer those questions with data rather than assumption.

The Solution: Prodoscore’s Productivity Intelligence Platform

TriStarr deployed Prodoscore to surface activity and engagement data across its existing tool ecosystem. From the beginning, leadership was deliberate about how they framed the rollout. Rather than positioning it as an oversight measure, they introduced it as a resource for the team as much as for management.

That approach paid off. Employees who initially resisted the platform were, in Paige’s words, later identified as the less productive individuals. The rest of the team embraced it. Desk-level users treat their daily score as a challenge, checking it regularly and pushing to improve their numbers. The platform became a self-accountability mechanism that management didn’t have to enforce.

“The people who pushed back the hardest were the ones who turned out to be the least productive. Everyone else just took ownership of their scores.”

— Paige Fiore, Operations Analyst, TriStarr

Key Results and Benefits

Remote Productivity, Confirmed by Data: One of the most significant findings from Prodoscore’s data was that TriStarr’s team is as productive — and in many cases more productive — when working remotely. Leadership had genuine concerns about productivity differences between remote and in-office employees. The data resolved those concerns and gave the company the confidence to offer employees greater flexibility with work-from-home days.

“The data showed that our team is just as productive, if not more productive, working from home. That gave us the evidence we needed to offer more flexibility.”

— Paige Fiore, Operations Analyst, TriStarr

A Coaching Tool for New Recruiters: TriStarr historically hires recruiters with little to no prior staffing experience and trains them from the ground up. Prodoscore became a meaningful part of that process. Managers can now look at how top-performing recruiters allocate their time and use that data to show new hires exactly where to focus. Rather than telling new recruiters what good looks like in theory, managers can show them what it looks like in practice.

Evidence Behind Difficult Decisions: The ROI of Prodoscore extends beyond productivity data alone. When a difficult personnel decision needs to be made, the platform provides the documentation to support it. Paige points to a recent termination as an example: the data gave leadership the hard-backed evidence it needed to act with confidence, and productivity among the remaining team improved in the aftermath.

“It gives you the hard-backed evidence you need for difficult decisions. And after we made one of those calls, the rest of the team’s productivity actually went up.”

— Paige Fiore, Operations Analyst, TriStarr

Identifying Workload Imbalance Before It Becomes a Problem: Prodoscore also surfaces insights that go beyond performance in the traditional sense. When the data shows a consistent high performer whose numbers are unusually elevated over a sustained period, that can be a signal of overload rather than excellence. TriStarr uses those patterns to identify when a top recruiter might need a reduced caseload or to have tougher assignments shifted to more senior staff, protecting both individual wellbeing and long-term team performance.

A Platform That Grows With the Business

TriStarr’s experience with Prodoscore reflects what the platform does best: it turns questions that leaders have always had about their teams into answers they can act on. For Paige and the TriStarr team, it filled a specific gap in how they understood their own operations, and it continues to do so as the company adds new tools and grows its headcount.

“Definitely just do it. It tells you about your technology usage, where your people are spending their time, and how they’re working. It keeps us running like a well-oiled machine.”

— Paige Fiore, Operations Analyst, TriStarr

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