Visual Visitor
Software
Mark Ihlenburg, VP Of Operations
Founded in 2009, Visual Visitor operates from Jacksonville, FL, and Atlanta, GA. Serving over 3,000 customers and white-label resellers, we are rapidly becoming the go-to Sales AI platform for growing businesses.
We specialize in consent-based, person-level identification of website visitors, including first name, last name, email, and 37 additional attributes.
Maximizing Team Efficiency and Tool ROI
The Challenge: A Lack of Clear Insight into Daily Productivity
Like many growing businesses, Visual Visitor utilized a suite of cloud-based tools, including G Suite for collaboration, Zoho CRM for sales/customer management, and Zoom for communication.
However, management lacked a clear, objective understanding of how these tools were being utilized, when the team was most productive, and where individuals might require additional support or coaching. They needed a way to translate scattered software usage data into actionable insights on productivity.
The Solution: Prodoscore’s Unified View of Activity
Visual Visitor deployed Prodoscore to measure activity across their entire employee base, connecting their core business applications via API.
With Prodoscore, the company could finally track software utilization across the day, week, and month, gaining a “clearer picture of how work is getting done.”
The Results: Actionable Insights for a More Productive Team
The company saw significant, measurable improvements in management’s ability to drive efficiency and support their seams.
“Prodoscore has enabled our team to uncover new opportunities for improving productivity by tracking software usage across each day, week, and month.” Leaders identified their teams’ natural, peak productive days and hours, allowing them to adjust approaches and adopt more effective ways to structure the workday.
The company gained data-driven confidence that their investments in tools like G Suite, Zoho CRM, and Zoom were translating into measurable employee activity. Insights into team-wide and individual tool utilization helped pinpoint areas for workflow refinement and strategic planning.
“[It] has helped us identify which employees need support or are at risk.” Managers can now proactively identify employees who may be struggling or are at risk.–
Looking Ahead
“Fantastic tool that has helped track and increase our team’s productivity.”
Visual Visitor views Prodoscore as an invaluable partner, especially noting the company’s commitment to continuous improvement and willingness to integrate customer feedback. Prodoscore continues to serve as the blueprint for understanding and maximizing their human and technology investments.
