Mac Uninstallation Last updated June 2, 2026 · Desktop Connect

To remove Desktop Connect from a Mac, follow the steps for your installation mode (Standard or Stealth).

Standard Mode Uninstallation

1 Open Finder and navigate to the Applications folder

2 Locate MyZenV2.app in the Applications folder

3 First, quit the app: right-click the MyZen icon in the Dock > Quit

Alternatively, open Activity Monitor, search for MyZenV2, select it, and click "X" (force quit)

4 Back in Applications, right-click MyZenV2.app > "Move to Bin" (or drag it to the Trash)

5 If you get an error "can't be moved to the Bin because it's open", go back to Step 3 and ensure the app is fully quit, then retry.

6 Empty the Trash (Finder > Empty Trash)

Stealth Mode Uninstallation

Stealth mode installs system-level files that cannot be easily removed via the Finder. Uninstallation requires Terminal commands or an RMM tool.

Contact Prodoscore support at support@prodoscore.com with:

  • Your workspace URL
  • Number of Macs to uninstall stealth from
  • Whether you're using an RMM tool (if so, which one)

Prodoscore will provide the appropriate removal commands for your environment. Stealth uninstallation typically requires root/admin access and involves removing several system components.

After Uninstallation

  • The device no longer appears as "Active" in the Prodoscore portal
  • No new data is collected from that device
  • Historical data on that device remains in Prodoscore (for audit purposes) unless explicitly deleted
  • If the employee is reinstalled, they start fresh with a clean profile

Deactivating a User (Instead of Uninstalling)

If an employee leaves or goes on long-term leave, consider deactivating their Prodoscore account instead of uninstalling:

1 Navigate to Settings > User Management > Users

2 Find the user and click the kebab menu (⋯) > "Deactivate"

Deactivation:

  • Stops data collection on their device immediately
  • Prevents them from logging in
  • Preserves their historical data
  • Allows reactivation later if needed (without losing data)

Uninstallation removes the app entirely and may be preferred for device repurposing or returning to the organization's inventory.

Offboarding Workflow: Deactivate the user account in Prodoscore, then either uninstall Desktop Connect from the device (if repurposing it) or leave it installed (if securely wiping the device).