What Are Connected Products?
Connected Products are the third-party integrations that feed activity data into Prodoscore. The more products connected for an employee, the more complete and accurate their Prodoscore will be. If a product is missing, that portion of the employee's workday is invisible to Prodoscore.
Supported Product Categories
- Office Suite: Google Workspace, Microsoft 365
- Communication: Google Chat, Microsoft Teams, Slack
- Video & Voice: Zoom, Google Meet, RingCentral, Dialpad, Vonage
- CRM & ATS: Salesforce, Zoho, Bullhorn, Crelate, Avionte, SugarCRM, Tracker
- Documents: Google Drive, Microsoft OneDrive
- Browser Activity: Prodoscore Chrome Extension
Viewing Your Connected Products
Admins can view all connected products by going to Settings > Products in the admin panel. This page lists every integration that has been set up, along with the users mapped to each product.
Tip: Regularly review the Products page to confirm all users are still mapped correctly. Users can become disconnected if they change their email address, re-authenticate with a different account, or if a product token expires.
Signs of a Lost Connection
- User's name appearing in red on the product list
- The word "None" showing next to their name in the mapping column
- Inputs missing from the user's Daily Input or Patterns dashboards
If disconnected from the Chrome Extension, Prodoscore can automatically send email alerts to admins. For other products, visual indicators on the Products page are the primary signal.
