Frequently Asked Questions for Admins

Can I hide a specific employee's score while still giving them access?
Yes. Go to Settings > Employees > [Employee Name] > Visibility > set to Hidden > Save Changes. Hidden employees won't appear in reports and their activity won't be included in the Organization Prodoscore.

What is the difference between Self, Team, and Company views?
Self limits access to the user's own score and activity. Team gives managers access to data for their direct reports. Company grants full company-wide visibility including user management and org settings.

What can Admins do in Prodoscore?
Admins have the highest level of access and can: add/edit/deactivate users; manage roles, permissions, and visibility; configure org-wide settings (holidays, work hours, time zones); manage integrations; set up performance alerts; view and export company-wide reports; and control whether employee scores are visible in org-level scoring.

What if a user is no longer receiving data from a specific product?
If a user becomes disconnected from a product, you must remap them manually in the Admin Panel under the respective product's settings. Indicators of a lost connection include: the user's name appearing in red on the product list, the word "None" next to their name, or inputs missing from their Daily Input or Patterns dashboards. If disconnected from the Chrome Extension, Prodoscore can send email alerts to notify admins automatically.

How do I know which products Prodoscore is connected to?
Go to Settings > Products to see all currently connected integrations (Google Workspace, Microsoft 365, CRM, etc.). You need Administrator access to view this page.

Do admins need a license if they're only managing settings?
Yes. A license is required to log in to Prodoscore, regardless of role. Even backend admins who don't need their own activity tracked must have a license to access admin settings.