Windows Uninstallation Last updated June 2, 2026 · Desktop Connect

To remove Desktop Connect from Windows, use Control Panel or command-line tools depending on how it was installed.

Standard Uninstallation (Control Panel)

1 Open the Windows Start menu and search for "Control Panel"

2 Open Control Panel

3 Click "Uninstall a program" (under Programs)

4 Find "MyZenV2" in the list of installed programs

5 Click it to select it, then click "Uninstall" in the toolbar at the top

6 A confirmation popup appears: "Are you sure you want to uninstall MyZenV2?"

Click "Yes"

7 Select "Remove all components" if prompted

8 Click "Uninstall" to begin removal

9 Wait for the process to complete (usually 1-2 minutes)

10 Click "Finish" when done

Command-Line Uninstallation

For scripted or RMM-based uninstallation:

MSIEXEC /x MyZenV2.msi -Quiet

Or if installed via EXE:

wmic product where "name like '%zs%'" call uninstall /nointeractive

The second command searches for any product with "zs" in the name and uninstalls it silently.

After Uninstallation

  • MyZen no longer runs on the device
  • No data is collected from that device going forward
  • The device no longer appears as "Active" in the Prodoscore portal
  • Historical data on that device remains in Prodoscore (for audit) unless explicitly deleted
  • System tray icon (if standard mode) disappears

Deactivating a User (Instead of Uninstalling)

If an employee leaves or goes on leave, consider deactivating their account instead of uninstalling:

1 In Prodoscore, navigate to Settings > User Management > Users

2 Find the user and click the kebab menu (⋯) > "Deactivate"

Deactivation:

  • Stops data collection immediately on their device
  • Prevents them from logging in
  • Preserves historical data
  • Allows reactivation if they return (without losing data)

Uninstallation removes the application entirely and may be preferred if repurposing the device or wiping it.

Troubleshooting Uninstallation

Uninstaller stuck or fails: Restart the computer and try again. The app must be fully closed before uninstalling.
File/permission errors: Run Control Panel as Administrator (right-click > Run as administrator) to ensure sufficient permissions.

If issues persist, contact Prodoscore support at support@prodoscore.com with your workspace URL and error details.