Deploying via Microsoft Intune (Mac)

Microsoft Intune allows you to deploy Desktop Connect to managed macOS devices. This guide covers deployment with the necessary configuration profiles and the PKG app.

Critical: Do NOT rename the PKG file. The filename is your account's unique security token.

Prerequisites

  • Microsoft Intune admin access
  • Desktop Connect PKG file downloaded from Prodoscore admin portal (Apple Silicon and/or Intel versions)
  • Two .mobileconfig files from Prodoscore (Notifications and Accessibility profiles)
  • Target Macs must be enrolled in Intune

Step 1: Upload Configuration Profiles

Two configuration profiles must be deployed before the Desktop Connect app to pre-approve permissions.

1 In Intune admin center, go to Devices > macOS > Configuration profiles

2 Click "Create profile"

3 Name: "Desktop Connect - Permissions Profile"

4 Platform: macOS, Profile type: Custom

5 Upload the Accessibility .mobileconfig file provided by Prodoscore

6 Click "Create" and wait for the policy to sync to devices

7 Repeat the same process for the Notifications profile (suppresses "Background Items Added" alerts)

Important: The Notifications profile suppresses all background item alerts system-wide, not just for Desktop Connect. Be aware of this when deploying.

Step 2: Add the PKG as a macOS LOB App

1 In Intune admin center, navigate to Apps > All apps > Create

2 Select "macOS app (LOB)"

3 Name: "Desktop Connect"

4 Upload the .PKG file. Do not rename it.

5 Fill in version info (optional but recommended)

6 Click "Next"

Step 3: Set Assignment and Device Filters

1 On the Assignments tab, set the requirement rule: "Required" or "Available" depending on your deployment model

2 Add device filter: If deploying both Apple Silicon and Intel versions, create filters:

  • Filter 1: "Processor Type contains Apple Silicon" > Assign Intel PKG with "Exclude" rule
  • Filter 2: "Processor Type contains Intel" > Assign Apple Silicon PKG with "Exclude" rule

3 Select your target device groups

4 Click "Next" > "Create"

Step 4: Monitor Deployment

In Intune:

  • Navigate to Devices > macOS > Device Configuration
  • Search for "Desktop Connect" to see deployment status
  • Check individual device compliance to verify installation
  • Intune syncs with managed Macs periodically (typically 5-15 minutes for newer Macs)

Troubleshooting

Installation fails after profiles deploy: Ensure the configuration profiles are fully deployed (green checkmark status) before the PKG deployment is evaluated. There can be a lag of 5-10 minutes between profile sync and app installation. Be patient.
User sees permission prompts: If users are still seeing permission prompts (Accessibility, Screen Recording), the configuration profiles may not have deployed correctly. In Intune, verify the profile shows as "Compliant" for the device before troubleshooting further.