Common Mac Installation Issues
Issue: Can't find the download link
Solution: Go to ag.prodoscore.com/downloads or in your portal, click profile icon > Download Apps > Mac. Select your architecture (Apple Silicon or Intel).
Issue: "MyZenV2 was blocked because it is not from an identified developer"
Solution: Go to System Settings > Privacy & Security > Security > click "Open Anyway" next to the MyZenV2 message.
Issue: Intermittent data gaps after installation
Solution: Verify all three permissions are granted: System Settings > Privacy & Security > Security (allow MyZenV2), Privacy & Security > Accessibility (toggle MyZenV2 ON), Privacy & Security > Screen Recording (toggle MyZenV2 ON).
Issue: Data stops syncing when offline
Solution: MyZen tracks offline and syncs automatically when internet is restored. No manual action needed. If offline for extended periods, restart the app or computer to force a sync attempt.
Issue: Can't log in — workspace not found
Solution: Check your welcome email for the workspace URL, or ask your Prodoscore admin for the workspace name. Format: [workspace-name].ag.prodoscore.com
Issue: How to update MyZen
Solution: Updates are automatic. No manual action required. If you want to force an update, restart your Mac or force-quit and relaunch MyZenV2 in Activity Monitor.
Issue: Are standard and stealth licenses separate purchases?
Answer: No. Any license can be used in either standard or stealth mode. Choose the mode that fits your deployment.
Specific Error Messages
"Authentication Failed" or "Invalid Credentials"
Check that your email and password are correct. If you've forgotten your password, use the "Forgot Password" link on the login page. Ensure your Prodoscore user account is active (not deactivated).
"Network Error" or "Cannot Connect"
Check your internet connection. Verify you can access https://[workspace].ag.prodoscore.com in your browser. If you see a firewall or proxy message, check Networking Requirements.
"Installation Failed" or "Permission Denied"
You may need to grant System Preferences permissions. Restart the installation and carefully complete all permission prompts.
