After installing Desktop Connect on Windows, verify that the agent is running correctly and the version is up to date.
Verify Process Is Running
Standard Mode:
1 Open Task Manager. Press Ctrl+Shift+Esc or right-click taskbar and select Task Manager
2 Click the "Processes" tab
3 In the search box, type "MyZenV2"
4 You should see "MyZenV2.exe" listed with Status "Running"
5 Click on the MyZenV2 process and look at the "User name" column. It should match the currently logged-in user.
Stealth Mode:
1 Open Task Manager
2 Search for "MyZenV2s" or "zsrvc"
3 Both processes should be listed and running
Check Installed Version
Standard Mode:
Option 1 — File Explorer:
1 Open File Explorer
2 Navigate to C:\\Program Files\\Prodoscore\\MyZenV2
3 Open the version.txt file. It shows the installed version.
Option 2 — Properties:
1 Right-click C:\\Program Files\\Prodoscore\\MyZenV2\\updater.exe
2 Select Properties > Details tab
3 Look at the File version or Product version field
Stealth Mode:
1 Open File Explorer and navigate to C:\\Program Files\\zs\\zs
2 Open version.txt to see the installed version
Compare with Latest Version
1 Log into your Prodoscore admin portal
2 Click your profile icon > Download Apps
3 The version shown there is the latest available. Compare to your installed version.
If installed version is older than latest, the agent will auto-update within 24 hours (no manual action needed).
Connectivity Test
To verify the agent can communicate with Prodoscore servers:
1 Check the MyZen window (standard mode). If it shows "Signed In" or "Punched In", connectivity is working.
2 In the Prodoscore portal, navigate to Settings > User Management > Users and find the user. Look at "Last Synced" timestamp. If recent (within last hour), connectivity is good.
3 If Last Synced is very old (> 24 hours), there may be a network issue. Check firewall rules and ensure *.ag.prodoscore.com is whitelisted.
