Desktop Connect updates automatically. No manual action is required from users or administrators. Here's how the update system works.

How Updates Work

Automatic Checking: The MyZen agent periodically checks Prodoscore's update server for new versions (typically every 6-12 hours, but may vary).

Automatic Installation: When a new version is available, the agent downloads and installs it in the background without interrupting the user's active work session.

No Restart Required: Most updates install without requiring a system restart. The new version becomes active on the next agent restart (automatic, in the background).

Data Preserved: Updates do not affect user settings, data, or work status. All activity data continues to be collected and uploaded normally.

Update Frequency

Updates are released as needed, not on a fixed schedule. Release frequency varies:

• Security Patches: Deployed immediately for urgent security issues
• Bug Fixes: Released when critical issues are found (weekly or bi-weekly)
• Feature Enhancements: Released during feature development cycles (monthly or quarterly)
• Performance Improvements: Released as optimization work is completed

During periods of active development, updates may be more frequent.

Checking Current Version

Windows Standard:

• Open C:\\Program Files\\Prodoscore\\MyZenV2\\version.txt
• Or right-click updater.exe > Properties > Details > File version

Windows Stealth:

• Open C:\\Program Files\\zs\\zs\\version.txt

Mac Standard:

• Right-click /Applications/MyZenV2.app > Show Package Contents > MacOS > open version.txt

Mac Stealth:

• Terminal: cat /usr/local/zs/zs.app/Contents/MacOS/version.txt

Checking Latest Available Version

The admin portal always shows the latest available version:

Manual Update (If Needed)

If an agent is significantly outdated (e.g., more than a month old after auto-update was available):

MDM and Group Policy Considerations

If you deployed Desktop Connect via MDM (Jamf, Intune) or Group Policy, ensure your deployment configuration does not conflict with the auto-update mechanism:

• Do not pin or lock the application version. This prevents auto-updates.
• Allow the agent to check for updates. Blocking network access to update servers will prevent updates.
• Do not configure a "disable updates" policy. This would break the auto-update system.

For MDM deployments, auto-update typically works alongside your MDM tool without conflicts. Consult Prodoscore support if you have specific MDM deployment constraints.

Update Notifications

Users do not see update notifications during normal operation. Updates install silently in the background. Admins and IT teams are notified of new releases via the admin portal (version updates to the Download Apps page indicate new releases).

Rollback (Downgrade)

If a newly updated version causes issues, you can temporarily revert to a previous version: